Terms & Conditions

Version: 1.0  |  Last Updated: 10 November 2026

1. Introduction & Acceptance

Welcome to Casinobossy, accessible at bossy-online.casino (hereinafter referred to as the "Platform," "Website," "we," "us," or "our"). These Terms & Conditions (the "Terms") constitute a legally binding agreement between you (the "Player," "User," or "you") and Casinobossy governing your access to and use of all services, features, games, promotions, and content made available on the Platform.

By registering an account, clicking any acceptance checkbox, making a deposit, or otherwise accessing or using the Platform, you confirm that you have read, fully understood, and unconditionally agree to be bound by these Terms in their entirety, together with our Privacy Policy and our Responsible Gaming Policy, each of which is incorporated herein by reference.

If you do not accept these Terms, you must immediately cease using the Platform and close your account. We reserve the right to amend these Terms at any time. When material changes are made, we will notify registered Players via email or an on-site notification. Continued use of the Platform following the effective date of any amendment constitutes your acceptance of the updated Terms. It is your responsibility to review this page periodically.

These Terms apply to all games, sports wagering, promotional activities, and ancillary services offered on the Platform, whether accessed via desktop browser, mobile browser, or any dedicated application. If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall continue in full force and effect.

2. Definitions

The following defined terms are used throughout these Terms. Singular forms include the plural and vice versa where the context requires.

• "Account" – the personal account created by a Player on the Platform to access Services.
• "Balance" – the total funds held in a Player's Account, including real-money funds and bonus funds where applicable.
• "Bonus" – any promotional credit, free spins, cashback, reload offer, or other incentive granted by the Platform subject to specific terms.
• "Bonus Funds" – funds awarded as part of a promotion that are subject to wagering requirements before conversion to withdrawable real-money funds.
• "Game(s)" – any casino game, live dealer game, slot, table game, virtual sport, or other wagering product made available on the Platform.
• "KYC" – Know Your Customer; the identity and document verification process required by the Platform.
• "Platform" – the website bossy-online.casino, its subdomains, mobile versions, and any associated applications.
• "Player / User" – any individual who has registered an Account on the Platform.
• "Real Money Funds" – funds deposited by a Player using an accepted payment method, available for wagering and withdrawal subject to these Terms.
• "Services" – all products, games, features, and functionalities made available through the Platform.
• "Wagering Requirement" – the minimum number of times a Bonus amount must be wagered before it or any winnings derived from it become eligible for withdrawal.
• "Winning(s)" – any monetary amount credited to a Player's Account as a result of a successful wager outcome in a Game.

3. Eligibility & Registration

3.1 Age Requirement

The Platform is strictly intended for adults. You must be at least 18 years of age to register an Account and use any Service on this Platform. By registering, you warrant that you meet this minimum age requirement. We take the protection of minors extremely seriously. If we have reasonable grounds to suspect that an Account is held by or on behalf of a person under the age of 18, we will immediately suspend that Account, withhold all funds pending investigation, and report the matter as required by applicable law. Any winnings generated by an underage player will be forfeited without exception.

3.2 Jurisdictional Eligibility

It is your sole responsibility to determine whether online gaming is lawful in your jurisdiction before registering. The Platform does not provide legal advice regarding the legality of online gambling in any specific location. By registering, you confirm that you are accessing the Platform voluntarily and that such access is not prohibited under any law applicable to you. Players who reside in jurisdictions where online gaming is expressly prohibited are not eligible to register and must not use the Services.

3.3 Registration Process

To create an Account, you must complete the registration form accurately and in full. You are required to provide your full legal name, date of birth, residential address, email address, phone number, and any other information requested. By submitting the registration form, you confirm that all information provided is accurate, current, and complete. You agree to promptly update your Account details if any information changes. Providing false or misleading information at registration is grounds for immediate Account suspension and forfeiture of any Balance.

3.4 One Account Policy

Each individual Player is permitted to hold only one Account on the Platform. Creating multiple accounts, whether in your own name or under an alias, is strictly prohibited and may result in the permanent closure of all associated accounts and the forfeiture of any funds held within them. If you believe a duplicate Account has been created in error, you must contact our support team at [email protected] immediately.

3.5 Know Your Customer (KYC) Verification

All Players are required to complete a KYC verification process before making withdrawals and, in certain circumstances, before large deposits are processed. KYC verification may include, but is not limited to, the following documents:

• Government-issued photo identification (passport, national ID card, or driver's licence);
• Proof of residential address dated within the last three months (utility bill, bank statement, or government correspondence);
• Proof of payment method (front/back copy of card, screenshot of e-wallet, or bank statement);
• Source of funds documentation in cases where large transactions are identified.

Failure to provide satisfactory KYC documentation within the requested timeframe may result in Account suspension and the withholding of pending withdrawals until verification is complete. The Platform reserves the right to request updated KYC documentation at any time throughout a Player's lifetime on the Platform, including during routine compliance reviews or following significant account activity. All documents submitted are handled in accordance with our Privacy Policy.

3.6 Account Security

You are solely responsible for maintaining the confidentiality of your Account login credentials, including your username and password. You must not share your credentials with any third party. Any activity conducted through your Account using your credentials will be treated as your own. You must notify us immediately if you suspect any unauthorised access to your Account. We will not be liable for any losses arising from failure to keep your credentials secure.

4. Account Management

4.1 Account Currency

The Platform operates primarily in Indian Rupees (INR) for Players accessing from India. When a Player registers, an Account currency is assigned based on the Player's country of registration. Currency conversion may apply for deposits made in a different currency, and applicable exchange rates or conversion fees will be displayed at the time of the transaction. The Platform is not responsible for exchange rate fluctuations or third-party conversion charges.

4.2 Account Statements and History

Players may access their full transaction history, game history, and bonus activity log at any time through the Account dashboard. Transaction records are maintained for a minimum period in accordance with applicable data retention requirements. It is the Player's responsibility to review their Account activity regularly and to report any discrepancies to our support team promptly.

4.3 Account Closure by the Player

You may request the closure of your Account at any time by contacting [email protected]. Before closure, all pending withdrawal requests will be processed in accordance with Section 5. Any remaining real-money Balance at the time of closure will be refunded to your verified payment method, subject to successful KYC verification. Accounts subject to active bonus terms may have associated Bonus Funds forfeited upon voluntary closure.

4.4 Suspension or Termination by Casinobossy

We reserve the right to suspend, restrict, or permanently close any Account, with or without prior notice, in the event of a breach of these Terms, suspected fraud, money laundering, collusion, abuse of bonus promotions, or any activity that we deem harmful to the integrity of the Platform or other Players. In cases of confirmed fraud or material breach, we reserve the right to withhold funds pending investigation and may report relevant information to law enforcement or regulatory authorities as required.

5. Deposits & Withdrawals

5.1 Accepted Payment Methods

The Platform accepts a broad range of payment methods to ensure convenience for Players in India. Currently supported methods include:

Availability of specific payment methods may vary depending on your location and the prevailing policies of payment service providers. We reserve the right to add or remove payment methods at any time without prior notice. Players are encouraged to verify available methods within their Account dashboard before initiating a transaction.

5.2 Deposits

All deposits must be made from a payment method that is registered in your own name. Third-party deposits are strictly prohibited. The minimum deposit amount is ₹500, unless a specific promotion specifies a different threshold. Deposits are generally credited to your Account instantly or within a few minutes. If a deposit is not credited within 30 minutes, you should contact our support team with your transaction reference number.

The Platform does not charge fees on deposits; however, your payment provider, bank, or card issuer may apply their own charges, particularly for international transactions. We strongly recommend checking your payment provider's fee schedule before depositing. The Platform reserves the right to refuse or reverse any deposit that it deems suspicious, that is linked to fraudulent activity, or that cannot be verified as originating from your registered payment method.

5.3 Withdrawals

Withdrawals may only be made to a payment method that is registered in your name and that matches the method used for deposits where technically feasible. The minimum withdrawal amount is ₹1,000. Withdrawals are subject to full KYC verification as outlined in Section 3.5. Requests submitted before verification is complete will be placed on hold until all required documents are approved.

Estimated withdrawal processing times are as follows:

• UPI / Paytm / Net Banking / IMPS: within 24 hours of approval;
• Visa / Mastercard / RuPay: 3–5 business days;
• Skrill / Neteller / AstroPay: within 24–48 hours of approval;
• Cryptocurrency: within 1–24 hours of approval, subject to blockchain network conditions.

The Platform targets a standard internal review period of up to 24 hours for all withdrawal requests before dispatching funds to the payment provider. Total processing time may vary depending on the payment method and the Player's bank or provider. We reserve the right to conduct enhanced due diligence on large withdrawal requests, which may extend processing times. Any fees associated with cryptocurrency network transactions ("gas fees") are the responsibility of the Player.

5.4 Withdrawal Conditions

Funds in your Account may only be withdrawn once all applicable Wagering Requirements linked to any active Bonus have been met. Real-money funds deposited without an active Bonus are withdrawable at any time, subject to KYC completion. The Platform reserves the right to apply a maximum withdrawal limit per transaction or per day, which will be communicated within your Account's payment section. Any suspected money laundering or financial crime will result in immediate Account suspension and reporting to the relevant authorities, with all funds frozen pending investigation.

6. Bonuses & Promotions

6.1 General Bonus Terms

From time to time, Casinobossy offers Bonuses, free spins, cashback offers, reload bonuses, and other promotional incentives to eligible Players. All Bonuses are subject to these general Terms and any specific promotion terms communicated at the time of the offer. In the event of a conflict between specific promotion terms and these general Terms, the specific promotion terms shall prevail.

Bonuses are intended for personal recreational use only. Any attempt to exploit, abuse, or manipulate Bonus schemes — including through the use of multiple Accounts, coordinated group play, low-risk wagering patterns designed to clear Bonuses without genuine risk ("bonus abuse"), or any other strategy identified by our compliance team — will result in the cancellation of the Bonus, forfeiture of any winnings generated from it, and may lead to permanent Account closure.

6.2 Wagering Requirements

Unless stated otherwise in specific promotion terms, the following standard Wagering Requirements apply to all Bonuses:

• Welcome and deposit Bonuses: 35x the total of deposit + bonus amount;
• Free spin winnings: 35x the total winnings generated from free spins;
• No-deposit Bonuses (where offered): 40x the Bonus amount.

All Wagering Requirements must be fulfilled within 30 days of the Bonus being credited to your Account, unless a specific promotion states a different validity window. Failure to meet the Wagering Requirement within the specified period will result in the automatic expiry and forfeiture of the Bonus and any winnings derived from it. Progress towards Wagering Requirements can be tracked in real time through your Account's Bonus section.

6.3 Game Contributions to Wagering Requirements

Not all games contribute equally to Wagering Requirements. The standard contribution rates are as follows:

Specific promotions may exclude certain games entirely from Bonus wagering. Any game excluded from Bonus wagering will be clearly indicated in the relevant promotion's terms. Wagers placed on excluded games while a Bonus is active will not count towards the Wagering Requirement and may, at our discretion, result in cancellation of the Bonus if used to circumvent these rules.

6.4 Withdrawal of Funds During Active Bonus

If you request a withdrawal while holding an active Bonus with an outstanding Wagering Requirement, the Bonus and any associated winnings will be forfeited before the withdrawal is processed. Only your verified real-money Balance will be released in such circumstances. Players are advised to check their Bonus status before submitting a withdrawal request.

6.5 Maximum Bet Rule

While a Bonus is active, the maximum permitted single bet per game round is ₹2,000 (or currency equivalent), unless stated otherwise in specific promotion terms. Placing bets that exceed this limit while a Bonus is active constitutes Bonus abuse and may result in the voiding of the Bonus and associated winnings.

7. Games & Fair Play

7.1 Random Number Generation (RNG)

All game outcomes on the Platform are determined by certified Random Number Generator (RNG) systems. These RNG systems are independently tested and certified by accredited third-party testing laboratories to ensure statistical randomness, fairness, and compliance with industry standards. The RNG operates continuously and independently of previous game outcomes; each game round is an entirely independent event. Historical results have no influence on future outcomes.

Live dealer games operate in real time using physical gaming equipment (cards, roulette wheels, dice), streamed from certified studio facilities. These games are subject to their own testing and monitoring protocols enforced by the respective game providers.

7.2 Game Malfunctions and Technical Errors

In the event of a technical error, server failure, software malfunction, or communication disruption during a game, the Platform reserves the right to void the affected game round and return any wager placed during that round to the Player's Account. Malfunction voids all pays and plays. Where a malfunction results in an apparent win that the Platform determines to be invalid due to the error, that win will not be honoured and the wager will be refunded. The Platform will not be liable for any losses or unrealised winnings arising from a technical malfunction.

7.3 Prohibited Software and Automated Play

The use of any automated software, bots, scripts, macros, artificial intelligence systems, or other tools that interact with the Platform without direct human input is strictly prohibited. Players must engage with games manually and in real time. The Platform employs continuous monitoring, behavioural analysis tools, and pattern-detection systems to identify suspected use of automation. Any Account found to be using prohibited software will be immediately suspended, all associated winnings will be voided, and funds may be forfeited pending investigation.

7.4 Collusion, Cheating, and Match Fixing

Any form of collusion between Players, cheating, exploitation of software vulnerabilities, or involvement in match fixing is a serious violation of these Terms. The Platform reserves the right to share evidence of such activity with game providers, payment processors, law enforcement agencies, and relevant regulatory bodies. All funds in Accounts found to have engaged in such conduct will be frozen and may be permanently forfeited.

7.5 Game Rules

Individual rules for each Game are available within the game interface and in the Platform's Game Rules section. It is each Player's responsibility to understand the rules of any Game before participating. By placing a wager, you confirm that you have read and understood the applicable game rules. Disputes arising from claimed ignorance of game rules will not ordinarily be considered valid grounds for a refund.

8. Tournaments & Lotteries

8.1 Tournament Structure

Casinobossy may from time to time organise Tournaments, leaderboard competitions, prize draws, and similar events ("Tournaments"). Each Tournament will have its own specific terms, including entry requirements, eligible games, scoring methodology, duration, and prize structure. These specific terms will be published on the relevant Tournament page and form part of these Terms for the duration of the event. In the event of any conflict, Tournament-specific terms will prevail over these general Terms solely in relation to that event.

8.2 Eligibility and Fair Participation

All Tournament participants must hold a fully verified Account in good standing. The Platform reserves the right to disqualify any participant who breaches these Terms, engages in Bonus abuse, uses prohibited software, or is found to be manipulating their position on a leaderboard. Disqualified participants forfeit any prizes accrued. Prize distribution will be conducted within a reasonable time following the conclusion of the Tournament, subject to KYC verification of the winning Player's Account.

8.3 Prize Draws and Lotteries

Where the Platform operates prize draws or lottery-style events, participation eligibility, ticket acquisition rules, and prize claim procedures will be detailed in the specific promotion terms. All prizes are non-transferable and have no cash alternative unless explicitly stated. The Platform's decisions regarding prize draw outcomes are final and binding.

9. Intellectual Property

All content on the Platform — including but not limited to the brand name Casinobossy, domain name, logo, graphics, text, images, audio, video, software, game interfaces, promotional materials, and overall website design — is the exclusive intellectual property of the Platform or its content licensors and is protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial entertainment purposes in accordance with these Terms. This licence does not permit you to copy, reproduce, modify, distribute, reverse-engineer, decompile, disassemble, or create derivative works from any part of the Platform or its content without our express prior written consent. Any unauthorised use of our intellectual property constitutes a material breach of these Terms and may result in Account termination and legal action.

Third-party game providers retain all intellectual property rights in their respective games and software. Such rights are exercised on the Platform under licence agreements between the Platform and those providers.

10. Limitation of Liability

10.1 Service Availability

The Platform is provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the continuous availability, accuracy, reliability, or fitness for a particular purpose of the Platform or any of its features. The Platform may be temporarily unavailable due to scheduled maintenance, emergency maintenance, technical failures, force majeure events, or circumstances beyond our reasonable control. We will endeavour to provide reasonable advance notice of planned downtime where practicable, but accept no liability for losses arising from periods of unavailability.

10.2 Limitation of Financial Liability

To the maximum extent permitted by applicable law, Casinobossy's total cumulative liability to any Player, whether arising in contract, tort, negligence, or otherwise, shall be limited to the total amount of real-money funds held in that Player's Account at the time the relevant claim arises. Under no circumstances shall the Platform be liable for any indirect, consequential, incidental, special, exemplary, or punitive damages, including loss of profits, loss of data, or loss of business opportunity, even if the Platform has been advised of the possibility of such damages.

10.3 Player Responsibility

All gaming and wagering decisions are made by the Player at their own risk. The Platform does not guarantee any particular outcome, win rate, or return-to-player percentage on any individual game session. Players acknowledge that gambling involves financial risk and that it is possible to lose all funds wagered. The Platform assumes no responsibility for gambling losses incurred by Players who continue to play despite awareness of a problem with their gambling behaviour. Please review our Responsible Gaming Policy for guidance and support tools.

10.4 Third-Party Services

The Platform may contain links to, or integrate with, third-party services, payment providers, or game software. We are not responsible for the terms, privacy practices, security, or conduct of any third-party provider. Players should review the terms and privacy policies of any third-party provider whose services they use in connection with the Platform.

11. Dispute Resolution

11.1 Internal Complaints Procedure

If you have a complaint regarding any aspect of the Platform's services, games, payments, or our treatment of your Account, we encourage you to contact us in the first instance through our internal complaints process. All complaints should be submitted in writing to [email protected], with the subject line "Formal Complaint," and must include the following information:

• Your full name and registered Account username;
• A clear and detailed description of the nature of the complaint;
li>The date(s) on which the issue occurred;
• Any relevant transaction reference numbers, game round IDs, or screenshots;
• The resolution you are seeking.

Upon receipt of your complaint, we will acknowledge it within 48 hours and aim to provide a substantive response within 14 business days. For complex complaints involving technical investigations or third-party game providers, resolution may take up to 28 business days. We will keep you informed of progress during any extended review period.

11.2 Escalation

If you are not satisfied with the outcome of our internal complaints process, you may escalate your complaint to an independent alternative dispute resolution (ADR) provider. Details of any applicable ADR mechanism available to you will be provided in our response to your complaint. Players are encouraged to retain copies of all communications and evidence relevant to their dispute throughout the process.

11.3 Governing Principles

All disputes between the Platform and Players shall be resolved in a fair, transparent, and timely manner based on the evidence available. Decisions made by the Platform in relation to game outcomes, technical matters, and RNG-certified results are final unless a demonstrable technical error is identified during the review process. The Platform's log files and server records are regarded as the primary and authoritative source of truth in any dispute concerning game outcomes or transaction records.

11.4 Time Limitation

Any complaint or claim against the Platform must be submitted within 90 days of the event giving rise to the claim. The Platform reserves the right to decline to investigate complaints submitted beyond this period, unless exceptional circumstances warrant an extension at our sole discretion.

12. Health & Safety

Casinobossy recognises that prolonged and intensive online gaming can have physical and psychological effects on some individuals. We actively encourage all Players to take regular breaks during gaming sessions and to maintain a balanced lifestyle. The Platform provides session time reminder tools and self-imposed session duration limits, accessible through your Account's safety settings.

Players who experience discomfort, fatigue, repetitive strain symptoms, or any adverse health effects while using the Platform should stop gaming immediately and seek appropriate medical or professional advice. If you are struggling with your mental health or emotional wellbeing in connection with your gaming activity, we strongly encourage you to reach out to a healthcare professional. Our Responsible Gaming page contains a directory of support resources available in India, including helplines that offer free, confidential assistance.

13. Responsible Gaming

Casinobossy is committed to promoting a safe, controlled, and enjoyable gaming environment. We recognise that for some individuals, gambling can become problematic, and we believe it is our responsibility to provide meaningful tools and resources to help Players maintain control.

13.1 Responsible Gaming Tools

The following responsible gaming tools are available to all registered Players through the Account settings panel:

• Deposit Limits: Daily, weekly, and monthly deposit caps set by the Player;
• Loss Limits: Maximum loss thresholds over a defined period;
• Session Time Limits: Automatic logout after a specified playing duration;
• Reality Checks: Periodic on-screen notifications displaying time elapsed and net gaming balance;
• Self-Exclusion: Temporary (30 days, 90 days, 180 days) or permanent exclusion from the Platform;
• Cool-Off Periods: Short-term breaks of 24 hours, 48 hours, or 7 days.

13.2 Support Organisations in India

If you or someone you know is experiencing difficulties related to gambling, free and confidential support is available from the following organisations:

• Gamblers Anonymous India – peer support meetings and resources; visit gamblersanonymous.org;
• Vandrevala Foundation Helpline – free, confidential mental health support available 24/7; call 1860-2662-345;
• iCall (Tata Institute of Social Sciences) – professional psychological counselling services;
• GamCare – international support through live chat, telephone helplines, and face-to-face counselling;
• NCPCR (National Commission for Protection of Child Rights) – for concerns about underage gambling; call 1800-121-2830;
• All India Gaming Federation (AIGF) – industry self-regulatory body promoting responsible gaming standards.

For comprehensive guidance on responsible gaming practices, self-assessment tools, and detailed information on all available support mechanisms, please visit our dedicated Responsible Gaming page.

14. Miscellaneous

14.1 Entire Agreement

These Terms, together with the Privacy Policy and Responsible Gaming Policy, constitute the entire agreement between you and Casinobossy concerning your use of the Platform and supersede all prior communications, agreements, or understandings, whether written or oral, relating to the subject matter hereof.

14.2 Severability

If any clause or provision of these Terms is found to be unlawful, void, or unenforceable by a competent authority, that provision shall be severed from the remainder of these Terms, which shall remain in full force and effect. The unenforceable provision will be replaced with a valid provision that most closely reflects the original intent of the severed clause.

14.3 Waiver

No failure or delay by Casinobossy to exercise any right or remedy under these Terms shall constitute a waiver of that right or remedy, nor shall any single or partial exercise of any right or remedy preclude any further or other exercise thereof or the exercise of any other right or remedy.

14.4 Assignment

You may not assign, transfer, or sub-licence any of your rights or obligations under these Terms without our prior written consent. We reserve the right to assign these Terms or any rights or obligations hereunder to any successor entity or in connection with any merger, acquisition, restructuring, or transfer of all or substantially all of our assets, without requiring your prior consent but with reasonable prior notice where practicable.

14.5 Force Majeure

The Platform shall not be held liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, war, civil unrest, cyberattacks, power outages, internet infrastructure failures, or actions of third-party service providers.

14.6 Language

These Terms are drafted in English. In the event of any translation being provided for convenience, the English language version shall prevail in all circumstances.

14.7 Contact Information

For general support enquiries, please contact us at: [email protected]
For privacy and data protection matters, please contact our Data Protection team at: [email protected]

Frequently Asked Questions (FAQ)

What is the minimum age to register at Casinobossy?

The minimum age to register and use the Platform is 18 years. We verify age as part of our mandatory KYC process and will immediately close any Account where we determine the holder is underage.

Can I hold more than one Account?

No. Each Player is strictly limited to one Account. Creating multiple Accounts is a breach of these Terms and will result in the closure of all associated Accounts and forfeiture of any funds held within them.

What documents are needed for KYC verification?

Standard KYC requires a government-issued photo ID (such as a passport, Aadhaar card, or driver's licence) and a recent proof of residential address (such as a utility bill or bank statement dated within the last three months). Additional documentation may be requested depending on transaction volume or risk assessment.

How long do withdrawals take?

Processing times vary by payment method. UPI and digital wallet withdrawals are typically completed within 24 hours of internal approval. Card withdrawals may take 3–5 business days. All withdrawals are subject to prior KYC verification and an internal review period of up to 24 hours.

What happens if I deposit while a Bonus is active?

Making additional deposits while an active Bonus is in progress will not automatically cancel the Bonus, but specific promotion terms may dictate how subsequent deposits interact with the existing Bonus. Please review the specific terms of your active Bonus or contact support for guidance before making additional deposits.

What is the maximum bet allowed while using a Bonus?

While a Bonus is active, the maximum permitted single bet is ₹2,000 per game round, unless specific promotion terms state otherwise. Exceeding this limit may result in voiding of the Bonus and cancellation of associated winnings.

How do I self-exclude from the Platform?

You can activate a self-exclusion period directly through your Account settings, or by contacting our support team at [email protected]. Self-exclusion options are available for periods of 30, 90, or 180 days, as well as permanent exclusion. Once activated, self-exclusion cannot be reversed within the chosen period. Full details are available on our Responsible Gaming page.

What should I do if I suspect my Account has been accessed without authorisation?

If you believe your Account has been accessed by an unauthorised third party, you should immediately change your password and contact our support team at [email protected]. We will conduct a security review and may temporarily suspend the Account while the investigation is under way to protect your funds.

How do I submit a formal complaint?

Formal complaints must be submitted in writing to [email protected] with the subject line "Formal Complaint," including your Account details, a description of the issue, relevant dates, and the resolution you are seeking. We aim to acknowledge all complaints within 48 hours and resolve them within 14 business days.